An AI receptionist for law firms
An AI receptionist for a law firm is chat on your website that answers practical questions at any hour and takes the consultation request for your intake team. Svayra's is called the Concierge. It never gives legal advice or takes on a client: someone at the firm does. It is one part of the Enquiry System: one fixed price to build, then a monthly retainer.
Book a 15-min callSee the Enquiry System
It's website chat, not a phone line. The call is 15 minutes on Google Meet, with no pitch. Prices come in writing after it.
Where do law firms lose consultations?
People who need a lawyer rarely look for one in the middle of a working day. They look in the evening, and they contact more than one firm. The Concierge answers their practical questions and has the consultation request waiting for your intake team.
A prospective client wants to know three things before they commit to a call. Do you handle this kind of matter? What does a first consultation involve? How soon can someone talk to me?
A contact form answers none of them. The enquiry sits until the next working day, and by then they may have booked with a firm that replied.
What does the Concierge do?
- Answers practical questionsPractice areas, office hours, location, what a first consultation involves and what to bring. Only what you've told it.
- Takes the consultation requestA name, a contact detail and the kind of matter, in a sentence.
- Passes it to intakeAn email to the person who handles intake and a row in your Google Sheet, plus Slack or WhatsApp if intake uses them.
- Says what happens nextThe visitor is told that someone at the firm will be in touch to arrange a time.
How does a request reach your team?
A visitor asks at 9:15 pm. The Concierge takes the details. Your team confirms.
The Concierge takes requests. It never confirms a booking, quotes a price or gives advice. Your team confirms.
A sample request. The name is fictional.
Svayra ConciergeSample chat
My landlord sent a notice to end my lease. Can someone talk to me this week?
I can pass that to the team, and they will be in touch to arrange a time. May I have your name?
Daniel Reed, [email protected]
Thank you. Your request is with the team.
What doesn't it do?
- It doesn't give legal advice or an opinion on a case.
- It doesn't take on clients. It says that someone at the firm will be in touch.
- It doesn't run conflict checks or quote fees.
- It doesn't answer the phone. It's chat on your website.
How does it fit the Enquiry System?
Five parts, one fixed price to build, then a monthly retainer.
This is the part of the Enquiry System that answers. The profile brings the visit, the website earns the trust, the Concierge takes the request and the monthly report shows what came in. See the whole system for law firms.
The system is from £2,900 / $3,700, then from £550 / $700 a month. Taken on its own, this service is quoted in writing after the call.
How it works
We talk. We plan. We build. You go live.
It starts with a 15-minute call and a free Enquiry Leak Check. You get a written plan with a fixed price. Nothing goes live until your team has tried it. Then the retainer keeps it running.
Questions
Does the AI receptionist give legal advice?
No. It answers practical questions from the details your firm provides: practice areas, hours, what a consultation involves. Questions about a visitor's own case go to your team as a request.
Is what a visitor types confidential?
Treat the chat like a contact form. It asks for a name, a contact detail and a short reason. We can add a line under the chat asking visitors not to share confidential details there. Requests are stored in your own Google Sheet, and the privacy page explains what passes through our systems.
Is it a virtual receptionist for phone calls?
No. It's chat on your website and it doesn't pick up calls. If your phones are the real gap, a phone answering service is the right tool, and I'll say so on the call.
Which practice areas does it suit?
Any practice where prospective clients reach the firm through its website, such as immigration, family, employment, personal injury or property. It answers from the details your firm gives it, so it stays inside the areas you handle.
What about our regulator's advertising rules?
Those depend on your jurisdiction, and the decision is your firm's. I'll show you the details the Concierge answers from, and your team tests it before it goes live, so you can check the wording against your rules.
Related services
- The Concierge: an AI receptionistWebsite chat that answers at any hour, takes the request and hands it to your team. For clinics and firms of every kind.
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- Local SEO for immigration lawyersA page for each matter type, plain language, and a clear way to reach you across time zones.
- Law firm website designA page for each practice area, lawyer profiles and one obvious way to ask for a consultation.
- AI automation for service businessesThe steps between an enquiry and a booked client: answering, handoff, booking links and reminders.