An AI receptionist for your website
The Concierge is an AI receptionist for small businesses where one client is worth a lot: private clinics, dental and medical practices, law firms and accountants. It answers from your own details at any hour, takes the request and hands it to your team. A person confirms. It is one part of the Enquiry System: one fixed price to build, then a monthly retainer.
Book a 15-min callTry the Concierge
It's website chat, not a phone line. The call is 15 minutes on Google Meet, with no pitch.
What does it do?
- Answers from your own detailsHours, location, services, and what a first visit or consultation involves. Only what you've told it, and you approve that before it goes live.
- Takes the requestA name, a contact detail and the reason, in the visitor's own words.
- Hands it to your teamAn email to the right person and a row in your Google Sheet, plus a Slack channel or WhatsApp if your team lives there. Ready when they start.
- Says what happens nextThe visitor is told that your team will confirm.
How does a request reach your team?
A visitor asks at 10:42 pm. The Concierge takes the details. Your team confirms.
The Concierge takes requests. It never confirms a booking, quotes a price or gives advice. Your team confirms.
A sample request. The name is fictional.
Svayra ConciergeSample chat
I chipped a front tooth. Can I come in tomorrow morning?
I can pass that to the team to confirm. May I have your name?
Maya Collins, [email protected]
Thank you. Your request is with the team.
What doesn't it do?
- It doesn't answer the phone. It's chat on your website.
- It doesn't confirm, move or cancel bookings. Your team does.
- It doesn't give clinical, legal or financial advice, and it doesn't quote prices.
- It doesn't write into your practice or case management software. Requests arrive by email, in a Google Sheet, and in Slack or WhatsApp if you use them.
Which businesses is it for?
For aesthetic and physiotherapy clinics, accountants and estate agents it works the same way, answering from the details you give it.
- AI receptionist for dental practicesWebsite chat that answers patients after hours and takes the appointment request for your front desk.
- AI receptionist for law firmsWebsite chat that answers practical questions after hours and takes the consultation request for intake.
- AI automation for service businessesThe steps between an enquiry and a booked client: answering, handoff, booking links and reminders.
How does it fit the Enquiry System?
The Concierge is one of five parts of the Enquiry System, with the website, the Google profile, the content plan and the monthly report. The retainer keeps it running and current with your details. See the whole system for aesthetic clinics and accountants.
The system is from £2,900 / $3,700, then from £550 / $700 a month. On its own, the Concierge is quoted in writing after the call.
How it works
We talk. We plan. We build. You go live.
It starts with a 15-minute call and a free Enquiry Leak Check. You get a written plan with a fixed price. Nothing goes live until your team has tried it. Then the retainer keeps it running.
Questions
What is an AI receptionist for a small business?
Software on your website that answers visitors' questions from the details you provide, and takes their request when they want an appointment or a call back. The Concierge is ours. Bookings, prices and decisions stay with your team.
Is it a phone answering service?
No. It's chat on your website and it doesn't pick up calls. If missed calls are your main gap, a phone answering service is the right tool, and we'll say so on the call.
Does it work for a medical office or clinic?
Yes, for private practices. It answers practical questions such as hours, location and what to bring, and takes the appointment request. It never gives clinical advice: anything about symptoms goes to your team as a request.
Where do requests go?
Where your team already works. Each one is emailed to your team and saved as a row in your own Google Sheet, and it can also go to a Slack channel or WhatsApp. To reply, messages pass through an AI service provider and a server Svayra runs. The privacy page has the detail.
What about data protection?
It asks only for a name, a contact detail and the reason, and says who will see them. In the UK that falls under the UK GDPR, and in the UAE under its Personal Data Protection Law. Your privacy notice should mention the chat, and the written plan says what to tell your visitors.
How long does it take to set up?
As part of the system, the build takes about four weeks, and the Concierge is often live before the website. On its own, the written plan gives the date.
Can I try it?
Yes. Svayra's own Concierge is on the home page. Ask it anything about Svayra.